Help & answers
Frequently Asked Questions
Quick answers about tickets, events, the shop and how to reach us.
Tickets
Where do I get tickets?
Tickets for The Yates Family Christmas Lightshow are available only through our official Eventbrite event. You can also reserve right on our Christmas Lightshow page. General admission is listed on Eventbrite as free.
Where can I find official event information?
On this website and on our official Eventbrite event page. For the latest dates, times and location details, the Eventbrite event page and our Plan Your Visit page are the official sources.
Do tickets cost anything?
General admission for the 2026 lightshow is listed on Eventbrite as free. The Eventbrite event page always shows the current ticket options.
Events
Where can I see upcoming events?
On our Events page and on our official Eventbrite organization page, which lists every upcoming Yates Family event.
When is the Christmas Lightshow?
December 1–31, 2026, in Salem, Illinois. Show times are posted on the official Eventbrite event page.
Visit
Can I request a song?
Yes. Use our song request page to search for a song and add it to the line. Requests open December 1. It's a family show, so we play clean versions only.
How do I hear the music?
The music plays from speakers at the house, together with the lights. You can also listen on Yates Family Radio.
Shop
Where can I purchase official merchandise?
Only through the official Yates Family shop. You can also browse and buy from our Shop page.
Who handles payment, shipping and returns?
The official shop at yateslightshow.myspreadshop.com handles payment, printing, shipping and returns for every order. This website never takes payment.
Contact
How can I contact The Yates Family?
Send us a message through our contact form, and we'll reply by email.
I'm with the press. Who do I talk to?
Visit our Media page for official logos and press information, then send us a message through the contact form.